Refund Policy

Overview
We strive to deliver premium skincare products and reliable shopping experiences for all customers. This refund and return policy applies to all purchases made on our website, with all transactions processed in USD. We maintain customer-friendly rules to protect every user’s legitimate shopping rights.
Return Eligibility
We offer a generous return service for all products. Customers are eligible to submit return requests for qualified orders. All returned items must be unopened, unused, in original packaging, and in resalable condition to be approved.
Refund Processing Timeline
Once we receive and inspect your returned items, we will initiate the official refund procedure. All approved refunds will be fully processed within standard processing time. The fund will be automatically returned to your original payment method.
Shipping & Customs Fee Note
Our free worldwide shipping and full tariff coverage only apply to initial order delivery. Return shipping fees are the responsibility of the customer, unless the return is caused by our official errors, including wrong items, defective products, or delivery mistakes.
Non-Refundable Situations
Returns will not be approved and refunds will not be issued for items that are opened, used, damaged by improper personal operation, or do not meet our return inspection standards. Final-sale products are also non-returnable and non-refundable.
Inquiry & Support
If you have any questions about return, refund or order disputes, please contact our support team through the official Contact page. We will respond and resolve your issues professionally as soon as possible.